Shuttle Service FAQs

Can we stop on the way for groceries or liquor?

Yes. If you require, we will make a 1/2 hour stop at the grocery and liquor store before heading up to Big White. However, there is a market with a liquor store in the centre of the village which is usually open until 10pm daily.

Can I be picked up at my hotel, home or just the airport?

Yes. We pick up and drop off anywhere in Kelowna. If you are located outside Kelowna and would like to arrange a special pick up, please let us know.

Can I bring my dog?

Yes, as long as we know in advance to make sure there are no passengers travelling with you that are allergic.

What are the pickup times?

There is no set schedule. We will do our best to accommodate all pick up & drop off requests.

Do the vehicles have a child’s safety seat?

Yes up to 45 lbs. Booster seats are available as well. Please let us know ahead of time if you require one.

Adverse Weather

While the roads to Big White and SilverStar are well maintained, adverse driving conditions can occur. If a road closure due to accident or poor weather happens, we will do our best to get you to your destination safely as quickly as we can. As these conditions are beyond our control, we can’t take responsibility for a missed flight. So far, we have never run into that situation and we will assist you in any way we can if it ever happens.

What is your cancellation policy?

A full refund with at least 7 days notice. 50% refund if cancelled within 72 hours. No refunds if cancelled less than 48 hours.

Do I tip the driver?

It’s up to you. If you feel you had good service, then feel free to show your appreciation as gratuities are not included in the price.


Our cancellation policy is as mentioned above. We will do our utmost to pick you up at the exact time you booked, however we will not be held responsible if we are late due to extremely bad weather or accidents. If you book with us you are agreeing to the aforementioned terms and conditions.

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