Shuttle Service FAQs


Can we stop on the way for groceries or liquor?

Yes. If you require, we will make a 45 minute stop at the grocery and liquor store before heading up to Big White. However, there is a market with a liquor store in the centre of the village which is usually open until 10pm daily. You can also order ahead. Our drivers may do multiple trips a day so unless it’s arranged beforehand – with an additional cost for the time – stops for winter clothing or ski gear are not available.

Can I be picked up at my hotel, home or just the airport?

Yes. We pick up and drop off anywhere in Kelowna. If you are located outside Kelowna and would like to arrange a special pick up, please let us know.

Can I bring my dog?

Yes, as long as we know in advance to make sure there are no passengers travelling with you that are allergic.

What are the pickup times?

There is no set schedule. We will do our best to accommodate all pick up & drop off requests.

Do the vehicles have a child’s safety seat?

Yes up to 45 lbs. Please let us know ahead of time if you require one. These are provided at no extra charge to you.

Adverse Weather

While the roads to Big White and SilverStar are well maintained, adverse driving conditions can occur. If a road closure due to accident or poor weather happens, we will do our best to get you to your destination safely as quickly as we can. As these conditions are beyond our control, we can’t take responsibility for a missed flight. So far, we have never run into that situation and we will assist you in any way we can if it ever happens.

What is your cancellation policy?

Full refund 7 days or more, 50% refund 6 to 3 days prior and no refund if cancelled within 48 hours

Do I tip the driver?

It’s up to you. If you feel you had good service, then feel free to show your appreciation as gratuities are not included in the price.

Can I drink alcohol in the vehicle?

British Columbia law does not allow for open alcohol in any vehicle. You are welcome to bring your own non-alcoholic beverages on your trip up or down the mountain.

Our cancellation policy is as mentioned above. We will do our utmost to pick you up at the exact time you booked, however we will not be held responsible if we are late due to bad weather or accidents. Our drivers will stay in contact with you in this case – unless they are in one of the few spots where cell service is not available. If you book with us you are agreeing to the aforementioned terms and conditions.


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