Name: Big Mountain Little Shuttle
Telephone: 1-778-392-6390 Canada

Big Mountain Little Shuttle – Policies & Terms

Big Mountain Little Shuttle offers transportation throughout the Okanagan Valley, including:

Choose “Book Airport Shuttle” or “Book Ski Shuttle.”
Please include flight number, time and date or pick up location, and provide any relevant notes.
Confirmed pick-up times will be sent by text or email two days prior to your reservation.
If not received, or for same-day reservations, contact us directly at 1-778-392-6390 or email bigmountainlittleshuttle2022@gmail.com.

Private Transfers

All transfers are private unless two groups are going to the same destination at the same time and mutually agree to share the service.
Guests must promptly notify Big Mountain Little Shuttle of any travel delays or missed connections.
Every effort will be made to reschedule your transfer.
If the driver is already dispatched/arrived, additional charges may apply.
A 15% gratuity charge is added for all ski transfers of six or more people.

We aim for on-time service but are not liable for delays due to weather, traffic, accidents, or road closures.
We reserve the right to refuse service for disruptive or unruly behaviour. Ejected guests must arrange and pay for their own alternative transportation; no refund will be given.
We are not responsible for travel disruptions (flights, cruises, cancellations, etc.) causing missed shuttles. We will try to reschedule you, but no refunds are available if you choose other arrangements.
Big Mountain Little Shuttle is not responsible for expenses resulting from delayed travel.
By booking, you agree to hold Big Mountain Little Shuttle and its staff harmless for any damages, negligence or losses.
For private transfers delayed more than 60 minutes from scheduled pick-up, a fee of $50 per each additional 30 minutes may be charged.

Reservations are confirmed with a deposit or full payment via our booking system (Visa, Mastercard, Amex, Discover) or by phone.
Private events/corporate/ ski shuttles: Cancel 7+ days in advance for a full refund. Within 7 days, partial refund and no refund for cancellations within 72 hours of your scheduled pickup.
Airport transfers are paid at time of booking and are non-refundable.
An 18% gratuity is added to all corporate and wedding shuttles.
For discounted or promotional bookings, payment is taken in full and sales are final (no refunds).
For group bookings of over 24 guests, bookings become final 30 days before travel (no refunds after this point).
Rates may change based on availability.

No alcohol consumption or opening of alcohol containers allowed in vehicles (per provincial law).
No smoking or vaping in vehicles.
Spills or damages will incur a $500 clean-up fee charged to the reservation cardholder.
Disruptive guests may be removed; no refund will be provided.

Pets are not allowed unless in a crate (exception: certified service animals—please contact us ahead).
Child safety seats are available. Request at booking or contact us directly.

Drivers will make every effort to ensure baggage and belongings are returned at drop-off.
We are not responsible for items left in vehicles. Return visits for left items incur an additional fee.

We reserve the right to substitute vehicles (make, model, capacity) as needed due to unforeseen circumstances.

For questions or special arrangements, please contact us at 1-778-392-6390 or at bigmountainlittleshuttle2022@gmail.com